Privacy Policy

Brand: YMNE (by Radhe Enterprise)
Website: www.ymnebeauty.com

1. Introduction

Welcome to YMNE ("we", "our", "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website www.ymnebeauty.com or make a purchase from us.

Please read this policy carefully. By using our website, you agree to the practices described here.

2. Information We Collect

2.1 Information You Provide to Us

When you interact with our website, we may collect:

• Name: to personalise your experience and process orders
• Email address: for order confirmation, updates, and marketing (if opted in)
• Phone number: for order delivery and customer support
• Shipping and billing address: to deliver your order
• Payment information: processed securely via third-party payment gateways (we do not store card details)
• Messages or feedback: submitted through our contact form or email

2.2 Information Collected Automatically

When you visit our website, we automatically collect:

• Device and browser information: type of device, browser, operating system
• IP address: for security and analytics
• Pages visited and time spent: to understand how you use our site
• Referral source: how you found us (e.g., search engine, Instagram)
• Cookies and similar tracking technologies: see Section 6 below

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders: including packaging, dispatch, and delivery updates
• Send order confirmations and invoices: to your registered email or phone
• Provide customer support: respond to your queries or complaints
• Send marketing communications: promotions, new launches, and offers (only if you opt in; you can unsubscribe at any time)
• Improve our website: analyse usage patterns to enhance your experience
• Prevent fraud and ensure security: detect and prevent unauthorised transactions
• Comply with legal obligations: as required under Indian law

We will never sell your personal data to third parties.

4. Sharing Your Information

We share your information only in the following circumstances:

• Delivery partners: your name, phone, and address are shared with courier and logistics companies to fulfil your order
• Payment processors: your payment details are handled by secure, certified payment gateways (e.g., Razorpay, PayU, or similar)
• Marketing platforms: anonymised or aggregated data may be used on platforms like Meta (Instagram/Facebook) and Google for advertising purposes
• Legal authorities: if required by law, court order, or government regulation in India
• Business transfers: in the event of a merger or acquisition, your data may be transferred to the new entity under the same privacy protections

5. Data Storage and Security

• Your data is stored on secure servers
• We use industry-standard encryption (SSL/TLS) to protect data during transmission
• Access to your personal information is restricted to authorised personnel only
• Payment information is processed through PCI-DSS compliant payment gateways. We do not store credit/debit card numbers on our servers
• While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and not share your account credentials

6. Cookies

Our website uses cookies (small text files stored on your browser) to:

• Remember your preferences and cart items
• Analyse website traffic and performance
• Deliver relevant advertisements

Types of cookies we use:

• Essential cookies: required for the website to function (cannot be disabled)
• Analytics cookies: help us understand how visitors use our site (e.g., Google Analytics)
• Marketing cookies: used to deliver relevant ads on third-party platforms

You can control or disable cookies through your browser settings. Note that disabling some cookies may affect your browsing experience on our site.

7. Your Rights

You have the right to:

• Access your personal data that we hold
• Correct any inaccurate or incomplete information
• Request deletion of your personal data (subject to legal and business requirements)
• Opt out of marketing communications at any time by clicking "Unsubscribe" in any email or contacting us directly
• Withdraw consent where we rely on your consent to process your data

To exercise any of these rights, contact us at: support@ymnebeauty.com

8. Third-Party Links

Our website may contain links to third-party websites (e.g., Instagram, Facebook, YouTube). We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before sharing any personal information.

9. Children's Privacy

Our products and website are intended for individuals aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has provided us with personal information, please contact us immediately and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

Continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:

YMNE (by Radhe Enterprise)
Shop No. 202, Royal Point Complex, Nana Mava Main Road, Fulwadi Chowk, Behind Sainath Nursery, Sagar Chowk, Rajkot, 360005, Gujarat, India
Phone: +91 9409334555
Email: support@ymnebeauty.com
Web: www.ymnebeauty.com

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and applicable rules thereunder.